No matter what our jobs or careers, 
  we are going to come across certain 
  people who cause us problems. 


  Certain techniques allow you to 
  maintain your dignity while you 
  communicate with difficult people. 


  This class will teach participants 
  how to recognize and deal with 
  the key personalities of difficult 
  people, how to develop an 
  assertive response, and how to 
  use communication techniques 
  that will help them manage 
  difficult situations. 

Are there 
some people 
who you feel 
it is impossible
to deal with?


Do you feel 
intimidated 
by some of 
the people
in your life? 


Do you wish 
you could stand 
up for yourself 
with certain 
personality 
types?