When different people gather together 
  as a team or group, each person will 
  come with their own history of how 
  to deal with conflict. 


  It is the responsibility of the 
  trainer or supervisor to teach staff 
  how to deal with this topic so that 
  people can learn how to deal with 
  their differences and work together.


  Within the safe surroundings of this 
  class, participants learn how to 
  identify different "triggers" that 
  cause them to become angry; the 
  various ways of dealing with conflict 
  effectively; and how to address and 
  respond to conflict.

Does there seem 
to be a lot of 
tension,
frustration, 
and 
misunderstanding 
at your work
place? 


Do staff often 
feel defensive 
when someone
presents them 
with a problem? 


Do problems 
occur but no 
one wants to 
deal with 
them?