Sue Baldwin - Training & Consulting
Does there seem to be a lot of tension,
frustration, and misunderstanding
at your work place?
Do staff often feel defensive when someone
presents them with a problem?
Do problems occur but no one
wants to deal with them?
Little Spats & Huge Disputes
When different people gather together as a team or group,
each person will come with their own history of how to deal with conflict.
It is the responsibility of the trainer or supervisor to teach staff how to deal with this topic so that people can learn how to deal with their differences and work together.
Within the safe surroundings of this class, participants learn how to identify different "triggers" that cause them to become angry; the various ways of dealing with conflict effectively; and how to address and respond to conflict.