Communication sounds like such 
 a simple word, but in reality it 
 can be very complex. 


 It is the basis for our personal 
 and professional relationships, 
 and a few simple words can change
 the meaning that you wish to convey. 


 Misunderstandings can arise from
 miscommunications, and that is 
 where many problems begin. 


 In this session, participants 
 gain the basic tools for clear 
 and defined communication, 
 discover the importance of 
 listening, and learn how 
 to speak assertively to others 
 while minimizing their own 
 defensiveness.
 
 
 
   Sue Baldwin's tips on
    Communication. 

  Do you 
  find 
  yourself 
  being
  misunderstood 
  by others? 


  Do you 
  often have 
  difficulty 
  listening 
  when others 
  are speaking? 


  When some 
  people are 
  speaking to 
  you, do you 
  find yourself 
  becoming 
  impatient 
  and finishing 
  their
  sentences?